Returns

We want you to be ecstatic with your Purchase! Please buy with total confidence.

If for any reason you are not happy with your purchase, simply contact us through https://sustuu.com/contact-us/ and we will issue you with a Returns number. You can then return the item in sale able condition for a Full refund (excluding postal costs).

All that we ask is that the item is not used and all packaging is kept in its Pristine condition.

So please return it in its original condition with proof of order number and we'll exchange or refund it.

* Please Note that this excludes software, mapping and Hygiene products as these can only be exchanged if faulty.

 

By original condition we mean:

You have kept all original packaging and labels in new condition and the product can be resold at full price 

You have not used the product 

  • The product contains no personal data and has not been registered

 

Unless faulty, return should be within 30 days of purchase.

  • Ordinarily if you have your order number. we'll refund to your PayPal account. This includes items you've purchased in Clearance or Price Match events
  • Where a product has been made to measure or personalized for you, unless faulty, we're unable to refund or offer an exchange. 
  • If you are only returning some of the items on your order, then we will only refund the cost of those items.
  • Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a full refund, so please keep your receipt or order confirmation.

 

* See below full list of products that cannot be returned:

The following products would not be eligible for exchange or refund (unless faulty or not as described):

  • Products which you received over 30 days ago - Products that have been unsealed (other than to inspect)
  • Products without original packaging or where they have been returned in poor condition - Products that contain your personal data or have been manufacturer-registered
  • Perishable goods such as fresh flowers and food
  • Computer software vouchers that have been redeemed or activated, or computer software, CDs or vinyl records that have been opened
  • Where a product has been personalized for you, or made to your specific measurements
  • Products which have been opened or their protective seals removed and cannot be

 

Unable to return for hygiene reasons (unless faulty):

  • Baby Products
  • Pierced earrings
  • Underwear or swimwear
  • Bedding
  • Mattresses
  • Beauty products
  • Toilet seats and brushes
  • Any personal care products (such as electric razors, breast pumps)