All our products display a handling time. This is the time it takes to dispatch your order from our warehouse. And this time is in addition to the transit time of your parcel. We will email you once your order has been dispatched.


Standard delivery usually takes 2-3 working days to anywhere in the UK & Northern Ireland.

And to the rest of the world within a 2-4 week depending on the delivery location.



This means that your goods will be processed and shipped using by our standard shipping service. The majority of our orders using this service are sent Royal Mail. Please note that certain very large or heavy items may incur a small additional charge for very remote parts of the British Isle.  



If you have opted for NEXT DAY Delivery, this means that your order would be processed as a priority and shipped using a next working service. Please note that this service is in addition to the handling time displayed on the product page. 



We offer international delivery via Air Mail or Express courier which are both track able. Selecting the optional Express courier would offer a higher level of online tracking information. The price of these services is dependent on the value, weight and delivery country or region.



  • All goods must be signed for by an adult aged 18 years or over on delivery.
  • Delivery charges and estimated timescales are specified in the Postage & Payment section which will be shown while placing final order. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. Sustuu shall be under no liability for any delay or failure to deliver the products within estimated timescales. 
  • Custom duties/charges are applicable depending upon the delivery location, for which customer have to comply all the terms with local authorities.